Warranty Service at MacRepair
Our service does not end when you pick up your equipment. MacRepair offers a number of various types of guarantee that can easily be combined with the repair or upgrade. Thus, we determine together with you the optimum price / performance ratio.
MacRepair Lifetime warranty
Many of our products come with a lifetime warranty. Look at the product warranty for this option!
MacRepair premium on-site warranty
With this guarantee we come to your premises to solve the particular failure on the part delivered within 48 hours after notification.
MacRepair premium plus warranty
With this guarantee you'll full coverage on the part of the period of 3 to 5 years. The defective component is repaired or replaced within 2 to 5 days.
MacRepair takes care of everything. MacRepair ensures that you get a shipping container, the faulty machine is collected and will be delivered back by UPS
MacRepair premium warranty
This is our most common warranty form. With this guarantee there is a coverage on the part of the period of 2 years. When defective, a component is repaired or replaced within 2 to 5 days.
In case of a defect, you just need to take care of boxing your device. MacRepair ensures that the faulty machine is collected from you and delivered by UPS in a professional package.
MacRepair budget plus warranty
This method guarantees a warranty period of 1 year, and you will have an excellent warranty coverage at an attractive rate.
In case of a warranty defect you take care of packing and shipping to our technical department, MacRepair takes care of the repair and return shipping by UPS in a professional package. Your warranty processing takes usually 5 till 10 days.
MacRepair budget warranty
Because 80% of all warranty defects appear within the first 90 days, you have this 3-6 month guarantee an excellent coverage at the lowest possible price.
In case of a warranty defect you take case of packing and shipping to our technical department, MacRepair takes care of the repair, return shipping by UPS in a professional package. Your warranty processing takes approximately 5-10 days.
Apple Part warranty
Unfortunately, Apple only gives three months warranty on its parts, starting from the moment the part leaves the Apple warehouse.
In case of a warranty defect you take care of packing and shipping to our technical department, MacRepair takes care of the repair, return shipping by UPS in a professional package. Your warranty service takes approximately 5 days.
If the machine does not work
If the equipment causes problems again immediately after delivery or within the warranty period, it is important that you contact us as soon as possible. We're going to do an investigation to determine the cause. There are three situations can occur:
Component parts are not functioning properly
If symptoms arise from the improper functioning of an installed component, then this component is replaced on the basis of the guarantee form that is agreed upon purchase.
The symptoms are semi-related to the previous treatment
If the symptoms are to be associated with prior treatment, you need not pay for futher investigation and repair will be done on the basis of individual agreements to your full satisfaction.
There is no relation to prior treatment
If there is no relationship to prior treatment or installed parst, it is possible we charge you for an investigation at a fee of EUR 37, - excluding VAT.
After this we decide together whether it is profitable to apply further treatments.
MacRepair quality Guarantee
At MacRepair we do everything for you as a customer to get and keep you happy!
This requires extensive internal procedures designed to ensure the quality associated with our position as market leader. We are also affiliated with several industry organizations. These organizations hold regular controls, including by means of mystery shoppers. Checks whether the members still meet the stringent requirements of membership.
Opt for security, choose MacRepair.
Any questions? Please ask us!