Questions about online ordering

  • When we take in your machine we always do a diagnostic first. We check if the chosen defect matches the chosen product.
    If this is not the case we will check which product does match. Is this new product cheaper or the same amount we will proceed with the repair/upgrade and will charge you for the new amount or, if you have already paid online, deposit the difference back in your account within 10 days.

    If during the diagnostic the new product is more expensive than the chosen one we will always contact you first to discuss. We will give you objective advice.

    If we come to the decision not to treat your machine all you pay are the transport costs. There is no risk to you!
  • When we take in your device we always do a diagnostic first.

    If you have submitted your device online and we find we can not fix it we will always contact you first.

    If we decide after discussion we will not repair your device all you pay are the transport costs.

    There is no risk to you!

  • If during repairs we find your device has more defects than the chosen product(s)/repairs you purchased online we will first check whether treatment makes sense economically.

    If so we will contact you and discuss the best solution.

    If we have only done a diagnostic than all you pay are the transport costs. If you had already paid online we will deposit the amount back to your account within 10 days.

    Have we charged you for a diagnostic than all you pay are these diagnostic costs and related transport costs. Any payments done online will be credited back into your account within 10 days.

    There is no risk to you!
  • When we take in your machine we always do a diagnostic first.

    If your device can be repaired with a cheaper product than the one you chose we will contact you directly.

    If we both decide to use the cheaper repair/product and you have already done an online payment you will receive a credit note and within 10 days we will deposit the difference in your account.

    Not yet paid for the product/repair? You will receive a new invoice for the new product/repair.

    There is no risk to you!
  • When we take in your machine we always do a diagnostic first. If your device can only be fixed by using a more expensive product than the one you chose we will contact you first.

    If, after discussion, we decide to repair your device we will send you an invoice for the remaining amount.

    If, after discussion, we decide not to repair your device than apart for transport costs you pay nothing. Have you already paid online? We will deposit the amount into your account within 10 days.

    There is no risk to you!
  • Off course!
    At any stage of the process you can contact us to discuss any questions you might have.
    You can contact us any way you like.


    1. Email; if you click the email contact link your email program will open with a new message addressed to MacRepair. Send us your question or remark and we will contact you as soon as possible.


    2. Contact form; if you click the form link a new tab will open. You can fill in your contact details, send us your question or remark, and we will get back to you as soon as possible.

    3. Call us; during office hours you can contact us at 0207701809.

    4. Live Chat; At different places on our website you can chat live to one of our staff. Click on the chat link and a small message box will appear and you can chat to us directly.

    5. Skype; At different places on our website you can chat live to one of our staff on Skype. Click on the Skype link and your Skype will contact us directly.
  • When we get your machine we always do a diagnostic first.

    If you submitted and paid for your device online and it can not be repaired we will contact you directly.

    If after discussion we mutually decide to cancel the repair you pay nothing apart from the transport costs.

    The paid amount online will be credited to your account within 10 days.

    There is no risk to you!
  • When we get your device we always do a diagnostic first. We check whether the chosen product/repair/upgrade is the suitable one for your device.

    If this is not the case we will contact you.
    Together we can discuss what is the right option for your device.

    Is the new option cheaper than the amount you paid online? You will receive a credit note and the remaining amount will be credited to your account within 10 days.

    Is the new option more expensive than we send you an invoice for the remaining amount.

    Do we mutually decide not to repair your machine? Apart from the transport costs you will be credited with the paid amount within 10 days.

    There is no risk to you!
  • If the chosen time frame is 5 working days but your device is only returned after 10 working days you only pay the amount for the actual time frame.
    Have you paid in advance you will be credited with the remaining amount within 10 days. Simple and honest.

    If, on the other hand, your device is repaired quicker than the chosen time frame you do not pay extra. That's how we do things at MacRepair!


  • When purchasing your product you can stipulate exactly which warranty (period) you would like.

    If within the warranty period there is a defect we will treat your device accordingly. You send us your device or we get you in contact with UPS for transport (see transport or terms of delivery). Depending on the agreed terms the time frame to deal with the defect will 2 to 15 working days.
  • No problem. You just choose diagnostic or "complete diagnostic". One of our technicians will contact you to discuss, to try and find out what the exact defect is on your Apple device and what the costs might be to repair the defect. Do you decide not to have your device repaired than you owe us nothing apart from costs already made.
    There is no risk to you!
  • Yes, off course it is!

    Across the site you can find ways to contact us.
    These are the ways you can contact us:

    1. Email; if you click the email contact link your email program will open with a new message addressed to MacRepair. Send us your question or remark and we will contact you as soon as possible.


    2. Contact form; if you click the form link a new tab will open. You can fill in your contact details, send us your question or remark, and we will get back to you as soon as possible.

    3. Call us; during office hours you can contact us at 0207701809.

    4. Live Chat; At different places on our website you can chat live to one of our staff. Click on the chat link and a small message box will appear and you can chat to us directly.

MacRepair Netherlands

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